Learn just what exactly phone support includes inside the web hosting community.
Although this isn't the keyaspect for you to recognize a trustworthy cloud hosting supplier from a bad one or a reseller from an actual provider, being able to call and consult with a live person is an indicator that you are not dealing with a one-person firm and that you'll be able to get in touch with someone if you're in need of assistance. The phone support for web hosting services may vary from general to dedicated, therefore the problems which can be resolved through a phone call differ depending on the particular company. Usually, these matters are more basic and include billing or 1st level tech issues as more complex issues usually need a support ticket where both you and the sysadmins can follow the proceedings with a specific situation. Still, being able to phone call your supplier can save you considerable time and efforts for the countless small issues which will eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Hosting
In case you choose to get one of our Linux cloud hosting packages, you can contact our support team over the telephone for 14 hrs a day. We will help you choose the ideal package for your web sites since we are aware that it is better to discuss such matters with a live person. In case you already have an account, we will assist you with all sales/billing questions as well as general matters, even with some tech problems that don't need a long time or escalation to a system administrator as it'll be more appropriate to open a support ticket for time-consuming problems in order to have all the communication in one place. We have phone numbers in the United States of America, Great Britain and Australia, so you'll be able to call the one you prefer and talk to one of our representatives.