If you’ve ever got any queries with regard to your hosting account or you encounter a problem with your sites, you will have to get in touch with the respective web hosting provider’s client support team. It may not matter how quickly they’ll answer if you’ve got a question of a generic nature, but an issue such as a misapplied application update, for example, may result in your site becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be offline. In case you offer goods or services online, any outage will affect your site in a disruptive way and you may lose current or potential clients. Lots of web hosting providers, predominantly resellers, reply to e-mails and support tickets within 24 hours, but in the Internet sphere that’s way too long, since customers will rarely go back to a website that’s not working properly for extended time intervals.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any support ticket that you submit or any e-mail that you write is just sixty minutes, even if you contact us on weekends and public holidays. Irrespective of the essence of your issue or inquiry, we will lend you a helping hand immediately and will provide you with the necessary information to troubleshoot any problem with your websites. The real reply time usually does not exceed 15-20 minutes, so you can just forget about waiting for hours and hours to get a problem sorted out or what is even worse than that – waiting one whole day only to get a response that more information is needed while nothing is fixed. We will offer you assistance in a jiffy solely because we understand just how expensive time can be in the dynamic digital realm. The 60-minute response guarantee applies to any technical or billing inquiry that you may have regarding our Linux cloud hosting packages.