Integrated Ticketing System
What is an integrated ticketing system and what are the benefits of employing one? How is it different from other types of customer support?
In case you’ve purchased a web hosting package and you have some questions associated with a concrete function/feature, or in case you’ve experienced a certain difficulty and you require help, you should be able to contact the respective client service staff. All hosting providers deploy a ticketing system no matter if they provide other means of contacting them aside from it or not, because of the fact that the easiest way to deal with a problem most often is to open a ticket. This communication model renders the responses exchanged by both parties easy to track and allows the help desk staff representatives to escalate the problem if, for instance, an admin should step in. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you must have no less than two separate accounts to contact the client service staff and to actually administer the hosting space. Incessantly signing in and out of different accounts might be a headache, not to mention the fact that it takes a very long period of time for the vast majority of hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any support ticket whilst browsing through your website files or fine-tuning different account settings. The ticketing system is being monitored 24x7x365 by our client support team representatives and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain help. In stark contrast to some web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request information in regard to any billing or technical issue. Plus, you can read a selection of informative articles, which will help you solve the most commonly experienced complications on your own.