Integrated Ticketing System

In case you’ve purchased a web hosting package and you have some questions associated with a concrete function/feature, or in case you’ve experienced a certain difficulty and you require help, you should be able to contact the respective client service staff. All hosting providers deploy a ticketing system no matter if they provide other means of contacting them aside from it or not, because of the fact that the easiest way to deal with a problem most often is to open a ticket. This communication model renders the responses exchanged by both parties easy to track and allows the help desk staff representatives to escalate the problem if, for instance, an admin should step in. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you must have no less than two separate accounts to contact the client service staff and to actually administer the hosting space. Incessantly signing in and out of different accounts might be a headache, not to mention the fact that it takes a very long period of time for the vast majority of hosting providers to reply to the tickets themselves.