A 60–Minute Ticket Response Guarantee
We offer a 60–minute response time warranty for each ticket or email that you submit to the help desk support team. We will speedily respond to all the standard enquiries and forward the matter to our server administrators in case further assistance is needed. If you take advantage of the Optional Managed Services package, we will execute any of the included services at a time that has been discussed with you earlier.
A Premium–Quality Customer Service
Our technical support staff will be online for you 24/7 if you require assistance working with our Web Hosting Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. Furthermore if you need assistance tackling the everyday administration tasks on your dedicated web hosting server, you can take a glance at the Optional Managed Services package, that includes backup disk space, Operating System updates every week, software installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Our Web Hosting Control Panel has been pre–installed for each Linux dedicated servers hosting package. Among its characteristics is a very convenient integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most educational articles also video versions that show all the tasks that you can perform in a very illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.